Norscot Group Inc. is an official licensee of Caterpillar® Inc. The company is privately held with headquarters in Mequon, WI near Milwaukee. Founded in 1970, Norscot specializes in the development of turn-key marketing, promotional product, and brand identity programs for FORTUNE 500 companies.
2. What are my options for ordering?
Orders may be placed through the website. A login is required.
Fax to 800.653.4904 (USA & Canada) 262.241.4904 (Worldwide)
Call Customer Service 800.950.6506 (USA & Canada) 262.241.3313 (Worldwide)
3. How do I obtain a login?
Login and password are required to view and shop on line. Please email your facility name, address, phone and fax numbers to firstname.lastname@example.org . You will receive a login and password via email within 48 hours.
4. Which forms of payment are accepted?
We accept Visa, Master Card, and American Express. If you have established open account terms with Norscot you can use a Purchase Order and you will be billed for your purchases.
5. Will I receive a confirmation of my order?
Orders placed on line will be confirmed electronically. The confirmation includes an order number, the list of items ordered, freight charges, tax if applicable. It does not give you the availability of the items.Orders placed via fax, phone, or email will receive a confirmation via email or fax. Please be sure to provide your contact information.
6. Can I change/add/cancel my order?
We process orders throughout the day to ensure your package is delivered within 5-10 business days.If you need to cancel or reduce the quantity of an item, or change the shipping address please act PROMPTLY by calling Customer Service, 800.950.6506, 8:00 AM to 5:00 PM CST. If you want to add to your order, or increase a quantity please place a new order. Please note that we may not be able to cancel or make changes to your order if it is already in shipping status. But don’t worry you can always call for a Return Authorization to send back the merchandise that you didn’t want.
7. How can I check the status of my order?
You can check on line, after login go to “My Account”. You can also call Customer Service at 800.950.6506 or 262.241.3313, 8:00 AM to 5:00 PM CST. Please have your order number available.
8. What is the Return Policy?
We at Norscot Group, Inc. are confident that our merchandise is the finest available. If for any reason you are not completely satisfied with your purchase you may send it back within 60 days from date of purchase for a refund. Returns require authorization, please call Customer Service at 800.950.6506 for a Return Authorization number. Credit is issued to the original form of payment upon receipt of merchandise. Norscot will reimburse for return shipping if the product was defective or damaged upon receipt.
9. What if my order arrives damaged or boxes are missing?
Claims for damage or shortages must be made within 10 days of receipt of merchandise. If the damage or shortage is reported beyond 10 days, there may be no recourse.